Customer Service

Returns

US Orders:  Returns are free and easy.  We will gladly accept all returns for items purchased within 30 days of the date you receive your order.  The item(s) must be unused, unworn, and free of damage. All original packaging must be included.

Use this link to start your return and print your prepaid shipping label.  Please make sure to print your return authorization and include it in the return box. Please allow 5-7 business days for processing, once your return has been received - you can track this in your account details. 

For refunds, the return value is determined by the purchased retail price of the item. Shipping charges are non-refundable.  All refunds will be credited to the original payment method. Please note that your refund may not be reflected on your account for up to 10 business days, depending on your bank's processing time. 

If you have any questions regarding a return or refund on custom frames, please contact us at support@selfmade.by.

International Orders: Unfortunately, we are unable to accept returns on orders shipped outside of the United States.