Customer Service
Shipping
US Shipping
We offer free ground shipping on orders (over $100 purchase) and returns to our customers in the continental United States. We do not ship to PO boxes.
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PT will not be shipped out until the next business day. If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday. Business days are Monday-Friday, excluding federal holidays within the United States.
Please refer to the chart below for rates/times.
| Destination | Service | Cost | Time |
|---|---|---|---|
| US | USPS First Class | FREE (over $100 purchase) | 5-7 Business Days |
| Fedex 2nd Day Air | $15 | 2 Business Day |
International Shipping
| Destination | Service | Cost |
|---|---|---|
| Rest of world | Standard | based on territory |
| Rest of world | DHL Expedited | $25 |
Selfmade is not covering any VAT, duties or any other taxes for international shipments.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.
International Shipping times
| Destination | Standard (Business Days) | Expedited (Business Days) |
|---|---|---|
| United Kingdom | 4-8 Days | 3-6 Days |
| European Union | 4-8 Days |
3-6 Days
|
| Australia | 8-10 Days | 3-7 Days |
| Canada | 8-14 Days | 3-6 Days |
| Israel | 8-14 Days | 4-6 Days |
| New Zealand | 8-14 Days | 3-7 Days |
| Japan | 8-14 Days | 5-7 Days |
Please note: Shipping may take longer due to customs holds at point of destination. Please reach out to support@selfmade.by if you have any questions!